Customer Reviews
At DK Ford, we're committed to serving the Leduc and Nisku area with honest, professional service and a dealership experience rooted in trust and community. Our customer reviews speak to the standard we hold ourselves to every day across sales, service, parts, and everything in between.
We're also proud recipients of the 2025 Ford Diamond President's Award, marking the 19th time DK Ford has earned one of the highest honours given to Ford dealerships in Canada. It's a recognition we don't take lightly, and one that reflects the loyalty of our Leduc customers.
See what drivers across Leduc County, and beyond are saying about their experience with DK Ford. Whether they came in for a new Ford truck or SUV, or ongoing service.
866 reviews
Excellent sales staff. I would strongly recommend DK Ford.
The team at D.K. delivered a perfect car buying experience. I felt absolutely no sales pressure from the staff. They were very genuine and helpful throughout the entire sale. A big thanks to Ken in sa… MoreThe team at D.K. delivered a perfect car buying experience. I felt absolutely no sales pressure from the staff. They were very genuine and helpful throughout the entire sale. A big thanks to Ken in sales for making the deal happen ! Less
D.K. Ford made a lifetime customer out of me this week. In 2016 I purchased a brand new Ford Escape from Freedom Ford in Edmonton. We were happy with the vehicle until this year when the rear passenge… MoreD.K. Ford made a lifetime customer out of me this week. In 2016 I purchased a brand new Ford Escape from Freedom Ford in Edmonton. We were happy with the vehicle until this year when the rear passenger seatbelt broke while putting down the seat. We took it into Freedom Ford and with a short, cursory glance, the service manager said that Ford would not cover a warranty repair. We left feeling like we made a mistake purchasing a Ford, and decided to put off the repair. In the next two months, we developed another issue with the rear driver side door where it was getting caught in the weather stripping and making it so we couldn't open the door- which is hard when you're trying to take two toddlers anywhere. This is where DK Ford comes in- I submitted a service request ticket via the web client on their website and by the next day I had a response from Alex telling me he could get me in at the requested date but that in order to try to do it the same day, he would need me in earlier. I brought the vehicle in and without a hitch they had me out the door with a loaner vehicle ( a nice Ford Edge that I really enjoyed driving!) It turned out that they had to order parts and Matt communicated with me the whole way, letting me know what was going on and apologizing for the delays. In past experiences with dealerships, the onus was on me to make contact- not this time, Matt made sure I was taken care of. When my car was ready to be picked up, Matt made sure to delegate the responsibility of contacting me to a colleague as he was out of the office. I got a call from Darrin that my car was ready for pickup and I could come anytime before 5. He also was courteous enough to let me know what my bill total was- zero dollars for the two warranty repairs (yes, the same ones that I was refused warranty service for at Freedom Ford!) and a super reasonable 250 dollars for a replacement windshield. Again, I was in and out in no time and with zero issues. I even made the mistake of forgetting to refill the tank on the loaner because I was running back and forth from appointments for my kids all day, and when I told Darrin to add it to my bill, he told me not to worry. This is excellent customer service, and this is why all of my future service will be done at DK Ford. My husband's family all drive Fords and we will be letting them know that DK are exceptional and to seek them out for future purchases, and we will be back in the next year or so to see about trading in my husband's vehicle for a new Ford Truck. Thanks again to Matt, Darren and the staff at DK for making a stressful experience so easy for me. You guys are the best. Less
The service here was fantastic. Short wait time.
