Customer Reviews
At DK Ford, we're committed to serving the Leduc and Nisku area with honest, professional service and a dealership experience rooted in trust and community. Our customer reviews speak to the standard we hold ourselves to every day across sales, service, parts, and everything in between.
We're also proud recipients of the 2025 Ford Diamond President's Award, marking the 19th time DK Ford has earned one of the highest honours given to Ford dealerships in Canada. It's a recognition we don't take lightly, and one that reflects the loyalty of our Leduc customers.
See what drivers across Leduc County, and beyond are saying about their experience with DK Ford. Whether they came in for a new Ford truck or SUV, or ongoing service.
866 reviews
Very rude. Very expensive. Don't take your vehicle here! Booked a service appointment only to be told it's going to be over two hours for an oil change and a key cut because they can't g… MoreVery rude. Very expensive. Don't take your vehicle here! Booked a service appointment only to be told it's going to be over two hours for an oil change and a key cut because they can't get my truck in right away at its appointment time. Had the customer service guy roll his eyes at me after I told him why I needed my truck done asap. Less
I drove 2.5 hours away from home to purchase a Ford F-150 preowned certified at DK ford. At the time of my purchase, the truck was missing a tailgate step trim and a running board end cap. At the end… MoreI drove 2.5 hours away from home to purchase a Ford F-150 preowned certified at DK ford. At the time of my purchase, the truck was missing a tailgate step trim and a running board end cap. At the end of all negotiation Dk ford had agreed to send in the mail a end cap and a paint pen. I have called numerous times and I’m told that I will get a call back every time.5 months from the date of my purchase I hear nothing back and no end cap or paint pen. I was told the end cap is on backorder but being from a automotive background - a backorder is no longer than 8 weeks or else it’s known as not available (been 5 months). As of the tailgate trim I found a oem tailgate step trim online and replaced it myself, a $50 part was holding these guys back from closing on the deal at the time. There’s more: on the day of my purchase, driving from the dealership to home, the trucks windshield wipers wouldn’t turn off. Wasn’t such a big deal as these things can happen anytime anywhere. Where it got disappointing was when I took it into a local ford dealer and neither myself or the service facility there at the local shop heard back from them for almost 2 days! I tried calling dk ford at the time as well, and everytime it was just a voicemail recording and no reply voicemails that I had left. The following week I took the truck in for an oil change since I didn’t know when the truck last had an oil change. I drove it in to a local shop, and discovered the truck engine oil pan and drain plug had a leak! Keeping in mind I just purchased a truck preowned certified 2 weeks and less than 1000km ago. With all the previous hassle. I don’t mean to be complaining, but honestly this isn’t the first time I’ve purchased a preowned vehicle. Nothing but disappointment from my end. I still love my truck And I’ve had to replace some broken items myself - should’ve been simple things addressed during inspection - like a damaged bumper trim. The only thing that works at dk ford is the coffee machine. I’d rather pay more at a different place for better service. Less
One of the only Leduc dealerships I trust anymore
I had to replace my tailgate on my Ford Bronco. Service department was helpful and made the experience top notch. Great customer service. Highly recommend DK Ford to anyone who needs work done to the… MoreI had to replace my tailgate on my Ford Bronco. Service department was helpful and made the experience top notch. Great customer service. Highly recommend DK Ford to anyone who needs work done to their vehicle. 10 out of 10. Less
Bought a car from DK Ford in the spring of 2018. I found out this winter that my car has no block heater. DK Ford was very accommodating and installed a block heater covering more than half of the c… MoreBought a car from DK Ford in the spring of 2018. I found out this winter that my car has no block heater. DK Ford was very accommodating and installed a block heater covering more than half of the cost. Less
