Customer Reviews
At DK Ford, we're committed to serving the Leduc and Nisku area with honest, professional service and a dealership experience rooted in trust and community. Our customer reviews speak to the standard we hold ourselves to every day across sales, service, parts, and everything in between.
We're also proud recipients of the 2025 Ford Diamond President's Award, marking the 19th time DK Ford has earned one of the highest honours given to Ford dealerships in Canada. It's a recognition we don't take lightly, and one that reflects the loyalty of our Leduc customers.
See what drivers across Leduc County, and beyond are saying about their experience with DK Ford. Whether they came in for a new Ford truck or SUV, or ongoing service.
863 reviews
I recently went to DK Ford in Leduc and their customer service was absolutely amazing. Both Paula and Kaia were incredible.
I came to DK Ford hoping to find a new go-to dealership after having communication issues elsewhere. I have to say, my service advisor was fantastic. He was professional, detail-oriented, and very inf… MoreI came to DK Ford hoping to find a new go-to dealership after having communication issues elsewhere. I have to say, my service advisor was fantastic. He was professional, detail-oriented, and very informative while getting my truck checked in for an oil change. I felt like I was in good hands initially. However, the experience went downhill once the truck hit the shop. I specifically asked for the transmission fluid level to be checked while the truck was already up on the hoist during the oil change. Unfortunately, the technician forgot to do it. Instead of catching it while it was in the air, they had to pull the truck back into the bay afterward to perform the check and cost me the rest of my day going from a 1 hour service to a almost 3 hour service and had to cancel my other plans. The most disappointing part was the bill and not being informed of the mistake. I also wasn't informed that taking it back in and lack of communication that they would be doing so would result in such a massive price jump—I ended up with an additional charge that was a complete surprise. I was trying to avoid high, unexpected costs by being proactive, but I walked out with a bill I wasn't prepared for due to a simple oversight by the tech. I believe in time respected for work done but i dont believe in not informing customers of additional charges without permission as this was one reason i searched for another dealership for service. I really liked the front-end service, but the lack of coordination in the shop and the surprise pricing makes me hesitant about making this my permanent service home. Less
Im giving a 5 star for the staff I've interacted with. Being that the dealership is under renovation, the noise level to check in is very loud. However, that has nothing to do with customer servic… MoreIm giving a 5 star for the staff I've interacted with. Being that the dealership is under renovation, the noise level to check in is very loud. However, that has nothing to do with customer service and it would be unfair to give less than a 5 star rating. Less
Shasta Yris is amazing to deal with. She is not only super nice but knowledgeable and explains everything so I could understand it! The mechanic did an excellent job at fixing my truck. And much quick… MoreShasta Yris is amazing to deal with. She is not only super nice but knowledgeable and explains everything so I could understand it! The mechanic did an excellent job at fixing my truck. And much quicker than expected as well. I will gladly use them again and again!!!! Less
Always great service from the staff here.
