Customer Reviews
At DK Ford, we're committed to serving the Leduc and Nisku area with honest, professional service and a dealership experience rooted in trust and community. Our customer reviews speak to the standard we hold ourselves to every day across sales, service, parts, and everything in between.
We're also proud recipients of the 2025 Ford Diamond President's Award, marking the 19th time DK Ford has earned one of the highest honours given to Ford dealerships in Canada. It's a recognition we don't take lightly, and one that reflects the loyalty of our Leduc customers.
See what drivers across Leduc County, and beyond are saying about their experience with DK Ford. Whether they came in for a new Ford truck or SUV, or ongoing service.
863 reviews
Very shady place. Bought a 2011 f150 from there and at 40 000km the truck was blowing o2 sensors and catalytic converters. They told me the truck was unfixable. They set mw up with Kevin Konelsky a… MoreVery shady place. Bought a 2011 f150 from there and at 40 000km the truck was blowing o2 sensors and catalytic converters. They told me the truck was unfixable. They set mw up with Kevin Konelsky and sold me a new 2015 lariat. A couple weeks later I got a survey in the mail for service on the 2011 that was supposedly unfixable from some dealership in northern ontario. Then during the downturn I lost my job and went in to so about unloading my truck. Kevin talked me into a buying a lesser truck and sending mine to the U.S. and in six mounths we could flip it to the US. Now I am stuck with a truck I don't like nor can afford. Kevin continues to give me the runaround and does not return phone calls. When i do get through he gives some bs excuse and he will call back in 5 minutes. He never does call back and avoids my calls again. Also i have numerous problems with there service department. Most repairs take 3 tries to get right. I also bought a 2014 escape which was one of their courtesy vehicles. The car obviously had been in an accident. When they repaired it they did not align the rear auto door. After many attempts to fix it they sent it back to us so out of allignment that it wrecked the rear bumper. Every time there is a problem it is a fight to get it corrected. I have given them so many chances. I am done with them. Never have i had such poor and crooked service. Less
I have an exhaust leak that was worked on last spring by Lamb Ford in Camrose. It began leaking again this week and Lamb Ford didn't have a diesel tech on duty, so I took it to DK Ford. Staff we… MoreI have an exhaust leak that was worked on last spring by Lamb Ford in Camrose. It began leaking again this week and Lamb Ford didn't have a diesel tech on duty, so I took it to DK Ford. Staff were great, got me a loaner etc. at short notice as I had to go on a long drive with my leaky exhaust diesel, live out of town about 30 minutes and needed to get it fixed asap. Diesel tech Found a loose hose clamp and tightened it. It was Covered under warranty, except when I got in my cold vehicle to drive it home from the dealership, the cab was still full of exhaust. I needed to go on my trip, so I took it from the lot, hoping that it was just a temporary thing... Nope, drove in -30 temps with the windows down for a total of about 40 hours driving. It will be going back next week to get fixed. Less
I have been a customer with DK Ford for the past 6 years and have found them to be one of the best dealerships I have dealt with. Excellent customer service and extremely friendly
I won't take my truck to dk again. If you have warranty you're in for a fight.
