Customer Reviews
At DK Ford, we're committed to serving the Leduc and Nisku area with honest, professional service and a dealership experience rooted in trust and community. Our customer reviews speak to the standard we hold ourselves to every day across sales, service, parts, and everything in between.
We're also proud recipients of the 2025 Ford Diamond President's Award, marking the 19th time DK Ford has earned one of the highest honours given to Ford dealerships in Canada. It's a recognition we don't take lightly, and one that reflects the loyalty of our Leduc customers.
See what drivers across Leduc County, and beyond are saying about their experience with DK Ford. Whether they came in for a new Ford truck or SUV, or ongoing service.
863 reviews
Good experience up front, but TERRIBLE follow up service. I purchased a F150 from Kevin Konelsky and initially I was happy with the experience. I was low balled on my trade-in by a wholesaler that loo… MoreGood experience up front, but TERRIBLE follow up service. I purchased a F150 from Kevin Konelsky and initially I was happy with the experience. I was low balled on my trade-in by a wholesaler that looked at it so Kevin offered to keep my used car on the lot and sell it for me. "I do it all the time" he said. A month went by with absolutely no follow up on how the sale of my used car was going. I sent a text to Kevin to tell him the sunroof leaks on my brand new truck and I didn't get a response back. I tried on three different occasions to contact Kevin and he either didn't return my calls or said he's tied up and didn't call me back. I was very patient and polite but frustrated. The finance guy forgot to get a blank cheque from me before I left although we discussed in length that they would be direct debiting my account. Ford Credit called me and said I was late on my first payment. I pay all my bills on time so I started to get a bad taste in my mouth about DK Ford. I finally reach Kevin a few weeks back and we had an extremely brief conversation but he said "we are all wrapped up" on the car and he will call me back. He again, doesn't call me back so I call him the very next day. He says "Yeah, I've got two guys that want it, how much did you want again?" I tell him the number we previously discussed 4 times and then radio silence. Two months with no contact and I have had enough of the games. I picked up my car to sell myself and will have my sunroof fixed at another dealership. Steer clear of these guys and don't trust Kevin. He is going to say whatever he needs to in order to sell you a vehicle. Don't leave your trade-in with this dealership, it will rust on the lot. Don't expect any follow up service from your salesman if the $60,000 vehicle you bought is defective. And finally, don't expect that the financing guy is doing his job and could wreck your credit score. I'm regretful of buying a vehicle at DK. Shop around if you value service. Less
Very friendly and professional service department. My escape wasn't starting. Called to make an appointment, got one the very next day. As it turned out I needed a new battery. They put a new batt… MoreVery friendly and professional service department. My escape wasn't starting. Called to make an appointment, got one the very next day. As it turned out I needed a new battery. They put a new battery in free of charge even though the warranty had run out almost 6 months prior. Will definitely be bringing my vehicle here for all services in the future. Thanks DK Ford! Less
