Customer Reviews
At DK Ford, we're committed to serving the Leduc and Nisku area with honest, professional service and a dealership experience rooted in trust and community. Our customer reviews speak to the standard we hold ourselves to every day across sales, service, parts, and everything in between.
We're also proud recipients of the 2025 Ford Diamond President's Award, marking the 19th time DK Ford has earned one of the highest honours given to Ford dealerships in Canada. It's a recognition we don't take lightly, and one that reflects the loyalty of our Leduc customers.
See what drivers across Leduc County, and beyond are saying about their experience with DK Ford. Whether they came in for a new Ford truck or SUV, or ongoing service.
863 reviews
I recently bought my 2019 Ford Escape from Kenny Jensen, and he was absolutly wonderful to work with. Kenny was very helpful and informative, never pushy,and took the time to explain everything I need… MoreI recently bought my 2019 Ford Escape from Kenny Jensen, and he was absolutly wonderful to work with. Kenny was very helpful and informative, never pushy,and took the time to explain everything I needed to know about my vehicle. He made the whole experience easy and enjoyable.I highly recommend working with him if you're looking for a great car buying experience! Less
Not great service, vehicle is always dirty inside from the tech (forth time now) service gets done in time
I made an appointment to have a secondary key cut and fob reprogrammed along with a rear brake pad/rotor replacement - imagine my panic when after the service (that I had to cut some items short due t… MoreI made an appointment to have a secondary key cut and fob reprogrammed along with a rear brake pad/rotor replacement - imagine my panic when after the service (that I had to cut some items short due to the length of time it was taking) I was told that both of my rear leaf springs were broken and quoted upwards of 2500$ to fix... I thought this was a strange thing to be broken so asked what signs/noises there would have been and was provided with half answers etc. I got in my truck, drove away and proceeded to call some more mechanic savvy contacts, I also had other shops quote me prices 1000 dollars lower. After having my regular mechanic do a full inspection he could find nothing wrong with my leaf springs and was at a loss of why they would have tried to tell me that they were broken. In short do not trust this service centre and after asking around with the locals I discovered this is not the first case of similar happenings and I would recommend anywhere else that is not suggesting unneeded and expensive fixes. ALWAYS get a second opinion Less
If I could put a zero I would. Parts department closed on a Saturday.
I enquired about a used Ford Escape as everything about the unit was great for what I was looking for. I received a message followed by a phone call from Alan a salesperson. I was provided a rough qu… MoreI enquired about a used Ford Escape as everything about the unit was great for what I was looking for. I received a message followed by a phone call from Alan a salesperson. I was provided a rough quote but the payments did not work for my budget plus my current car still has a high negative equity on it . I provided all my information to Alan in which he stated it will take a few days until he gets back to me this was on September 25,2025. October 08 2025 I still have not heard back from him. I however emailed my complaint to the General Manager Brandon in which on October 06 he replied stating he forwarded my complaint to Alan as well the Sales Manager Shannon in which one of them will get back to me. Today October 09 ,2025 as of 2:00p.m no response so I emailed Brandon again stating neither Alan or Shannon have gotten back to me & this is extremely poor customer service on the sales department. I wrote at the end that I no longer wish to making a deal and donot want a phone call from DK FORD due to very poor customer service from the sales department . This is the reason for my rating of only 2 stars . Less
