Customer Reviews
At DK Ford, we're committed to serving the Leduc and Nisku area with honest, professional service and a dealership experience rooted in trust and community. Our customer reviews speak to the standard we hold ourselves to every day across sales, service, parts, and everything in between.
We're also proud recipients of the 2025 Ford Diamond President's Award, marking the 19th time DK Ford has earned one of the highest honours given to Ford dealerships in Canada. It's a recognition we don't take lightly, and one that reflects the loyalty of our Leduc customers.
See what drivers across Leduc County, and beyond are saying about their experience with DK Ford. Whether they came in for a new Ford truck or SUV, or ongoing service.
863 reviews
great buying experience, defiantly will be a repeat customer.
Found the colour and options I was interested in online. Went in, met salesman, given keys to take for a test drive. Mulled over for a couple weeks. Zero pressure. Had been looking for a couple months… MoreFound the colour and options I was interested in online. Went in, met salesman, given keys to take for a test drive. Mulled over for a couple weeks. Zero pressure. Had been looking for a couple months, easiest and most comfortable dealer I visited to deal with. Would recommend. Less
Great service
They tried to sell us an engine — all it needed was a turbo. While I was out of town working, my wife’s 2013 Ford Escape was towed to DK Ford with smoke from the exhaust, loss of power, and a squeali… MoreThey tried to sell us an engine — all it needed was a turbo. While I was out of town working, my wife’s 2013 Ford Escape was towed to DK Ford with smoke from the exhaust, loss of power, and a squealing noise. The dealership immediately jumped to recommending a complete engine replacement, citing “metal sparkles on the dipstick” and a failed turbo. When I pressed for details, the explanations shifted between staff, and I was told diagnostics were “not feasible or necessary.” In short, they dismissed basic checks that any technician would perform before declaring an engine condemned. For context: I’m a shop foreman with over 15 years in the automotive/heavy equipment trade. I asked for clear evidence — oil pressure test, compression test, cutting open the filter — and was basically refused. Instead, I was told this type of failure “always” kills the engine and that replacing just the turbo was pointless. They wanted to charge me $290 bucks for checking the oil, I seriously doubt it even made it into the shop. Here’s the reality: I replaced the turbo myself in my driveway. The vehicle has since driven over 10,000 kilometers, including a trip to the East Coast, without issue. The engine was fine. The only positive is they waived the diagnostic fee. But the way this was handled shows a lack of transparency, poor communication, and a tendency to push the most expensive repair without proper investigation. What worries me most is that any customer without my technical background could easily have agreed to thousands of dollars in unnecessary charges. I would strongly caution anyone bringing their vehicle here. If I hadn’t had the experience to question them, my wife might’ve paid for an unnecessary engine swap. Edit : VIN No. 1FMCU9GX7DUD44508 Please discuss with service manager Mike Kocibua regarding our email chain, feel free to reach out yourself after reviewing the work order and email chains. Less
Exceptional attention to detail, Brandon Regnier and Jen London were absolutely fantastic to deal with. very professional group.
