Customer Reviews
At DK Ford, we're committed to serving the Leduc and Nisku area with honest, professional service and a dealership experience rooted in trust and community. Our customer reviews speak to the standard we hold ourselves to every day across sales, service, parts, and everything in between.
We're also proud recipients of the 2025 Ford Diamond President's Award, marking the 19th time DK Ford has earned one of the highest honours given to Ford dealerships in Canada. It's a recognition we don't take lightly, and one that reflects the loyalty of our Leduc customers.
See what drivers across Leduc County, and beyond are saying about their experience with DK Ford. Whether they came in for a new Ford truck or SUV, or ongoing service.
865 reviews
Brandon and Dan were absolutely great to deal with on my purchase.promises made were kept, excellent pricing considering current pricing of trucks, options given, no pressure sales. Truck was ready wh… MoreBrandon and Dan were absolutely great to deal with on my purchase.promises made were kept, excellent pricing considering current pricing of trucks, options given, no pressure sales. Truck was ready when they said it would be after ceramic coating and sprayliner and other items were done, no delays or excuses and I'd have to say the entire team I dealt with was rock solid hands down. This is my 2nd purchase there and if anything it was better than the already great job they did in the past. Less
Friendly staff and not high pressure sales BUT if you are trading in you have to be careful. They will send your trade in for wholesale bids. I got a quote for a trade in that seemed low so I went t… MoreFriendly staff and not high pressure sales BUT if you are trading in you have to be careful. They will send your trade in for wholesale bids. I got a quote for a trade in that seemed low so I went to other dealerships and my trade in went up by a substantial amount. If DK sold you a vehicle at wholesale prices it would make sense but I don't see that happening Less
Kelly Smith and the team at DK have been serving my family for over 25 years. Every vehicle purchase with them has been seamless. I would highly recommend anyone in the new/used vehicle market to give… MoreKelly Smith and the team at DK have been serving my family for over 25 years. Every vehicle purchase with them has been seamless. I would highly recommend anyone in the new/used vehicle market to give them your business. You will not regret it! Less
Very patient and detailed throughout the whole process of buying a new vehicle
My year old review was suspiciously not showing up on Google so I'm putting it up again because this place has a trash service department. I'm going to try to be as detailed as possible here.… MoreMy year old review was suspiciously not showing up on Google so I'm putting it up again because this place has a trash service department. I'm going to try to be as detailed as possible here. If you look at my reviews, you will see I very rarely leave negative reviews. I arranged well ahead of time to drop off my truck(2022 F150 Lariat) to get some things done while I was away on a trip. Oil change, they did a recall, and two more things I'll mention below. The dates were clear and I stayed in touch via email while I was gone. I was flying in to Edmonton today to pick it up. Initially was supposed to be there at 15:30. I talked to the service advisor at 12:30 to let them know I was coming. It was delayed two hours and I let them know I need it parked outside the gate as they would be closed. As I was getting on my plane and 25 minutes before the service department closed, they called me and said my battery was completely dead. They could boost it to get it parked outside the lot, but it won't start when I get there because it has to be driven to charge the battery He actually insinuated it was my fault because the truck had been ready since January 2nd, but I assume he didn't know the arrangement I had with the other advisor. I was picking it up on the 15th when I returned from my trip. Then he asked me if I had triple A to boost it. I don't. Because I have warranty and a new truck. (AAA's ETA was 48 hours by the way) So when I landed I found a taxi, sadly a Prius, but he enthusiastically said he could boost me. I had my doubts. As I suspected he didn't have enough juice to do it, without some patience. So he left me standing on the side of the road at 18:30 at night in -27 degrees Celsius. I tried a taxi because towing companies had ETAs of anywhere from 6 hours to two days to two weeks. While I was on the flight from Calgary to Edmonton, my girlfriend was frantically calling towing companies. She found a guy who would do it for 200 dollars. Eventually after walking for ten minutes to a MacDonald's to thaw my body out, I heard back from the 200 dollar guy. He was on his way. I needed to get it going, because I have to work tomorrow night 400 km away. I'm currently sitting at MacDonald's waiting to hear from the guy boosting my truck. The wild part was that they had absolutely no solution, just... Oh that's tough, good luck.. During the worst cold snap of the year when there are no tow trucks available. The most simple task to get my truck going and they just left me stranded. I should also add, I don't live in Edmonton. I live in South east BC and am heading to work south of Grande Prairie. I flew from the Dominican Republic, to Toronto, to Calgary, rented a car, drove home, drove back to Calgary, then flew to Edmonton all to have this absolute train wreck waiting for me. This has been my experience with DK Ford. Edit: I've now driven to Hinton to sleep for the night before carrying on tomorrow. The knocking in the rear end is....not....the....shocks.... They tried saying it is the aftermarket Eibach shocks I have on it which came with a high quality leveling kit. I researched this kit extensively before ordering it. It sounds like the exhaust knocking around or something. I am not an idiot, I don't like being treated like one. Issue not resolved. I had them change out the plastic lense which covers the digital cluster because it got scratched somehow. I have a protective film that I planned to put on the new one. New one has small scratch. Right from the moment I picked it up. I don't know. All around, this was a very bad experience. Low effort, poor quality work, and they way they handled the dead battery blows my mind. Edit 2: I gave them a bad review with ford and they said they would reimburse me the 200 bucks if I gave them a good review. That kinda sounds like extortion. Why would I? This is a trash service department. Less
