Customer Reviews
At DK Ford, we're committed to serving the Leduc and Nisku area with honest, professional service and a dealership experience rooted in trust and community. Our customer reviews speak to the standard we hold ourselves to every day across sales, service, parts, and everything in between.
We're also proud recipients of the 2025 Ford Diamond President's Award, marking the 19th time DK Ford has earned one of the highest honours given to Ford dealerships in Canada. It's a recognition we don't take lightly, and one that reflects the loyalty of our Leduc customers.
See what drivers across Leduc County, and beyond are saying about their experience with DK Ford. Whether they came in for a new Ford truck or SUV, or ongoing service.
869 reviews
Stay away to preform any type of service. Never trust this place to touch your vehicle, even if it is your last option. Bunch of crooks, charge for work not even done. Truck was brought in under Iron… MoreStay away to preform any type of service. Never trust this place to touch your vehicle, even if it is your last option. Bunch of crooks, charge for work not even done. Truck was brought in under Iron Fist Towing & Recovery. Issue had been cold air coming in from one spot on drivers foot well. Heater still blowing hot air, no issue when stopped, only when truck is moving will cold air from one spot enter the cab while heat is still blowing out of vents. Diagnostic from “top mechanic in the shop” was that heater core needed to be replaced at value of over $2000. Which was not the issue, nor a solution for a stuck actuator door. 2nd issue. Check engine light was on and to see what the engine light code was, charged two hours for them to plug in a computer and Service writer says “it’s a minimum 2hour charge to diagnose anything diesel.” What a joke. 3rd issue, vibration and hum from passenger side over 80km only when accelerating. Diagnostic says, “oh it’s your tires.” It isn’t my tires because I’ve had 2 different sets of tires on this truck with same issues, same bad scrubbing on front right corner, and all of the our signs indicating that it isn’t just “my tires” which I had also been charged for another hour. So over all, 4 hours charged, with zero result or solutions. Like I originally said in my first review. Crooked, dishonest and when trying to peaceful resolve the service writer ignorantly argued that they’re the professionals and I knew nothing. His word for word quote “well I can’t even do anything for you because all the managers went home at 4 so sorry.” It’s sad to see dealerships and shops operate in such a win/lose transactional manner, but when you pay bananas, you get monkeys. Less
Quiklube bay staff were quick and efficient in getting winter tires swapped on.
Stay away to preform any type of service. Never trust this place to touch your vehicle, even if it is your last option. Bunch of crooks, charge for work not even done.
Had a very rough start to my morning today and once I contacted the dealership and explained my issue they told me to bring it to them. Was told they were very busy and might not be able to look at it… MoreHad a very rough start to my morning today and once I contacted the dealership and explained my issue they told me to bring it to them. Was told they were very busy and might not be able to look at it till Monday and I got it, I did not have an appointment. I got a call at 1230 and my car was fixed and ready!!! So happy!!! Fix my issue and sent me on my way. Thank you Mike for the great service!!!!!! Less
My best experience buying a vehicle in Canada. No harassment at all, no hidden fees, actually I got a better rate than what was agreed. Friendly and knowledgeable staff. Special thanks to Roland and t… MoreMy best experience buying a vehicle in Canada. No harassment at all, no hidden fees, actually I got a better rate than what was agreed. Friendly and knowledgeable staff. Special thanks to Roland and to the complete stress free process. Definitely my next car I’ll buy again from you guys. Less
Always a great experience
