Customer Reviews
At DK Ford, we're committed to serving the Leduc and Nisku area with honest, professional service and a dealership experience rooted in trust and community. Our customer reviews speak to the standard we hold ourselves to every day across sales, service, parts, and everything in between.
We're also proud recipients of the 2025 Ford Diamond President's Award, marking the 19th time DK Ford has earned one of the highest honours given to Ford dealerships in Canada. It's a recognition we don't take lightly, and one that reflects the loyalty of our Leduc customers.
See what drivers across Leduc County, and beyond are saying about their experience with DK Ford. Whether they came in for a new Ford truck or SUV, or ongoing service.
866 reviews
Just wanted to give this dealership a shout out for its incredible customer service. I was an out of town buyer who has been shopping for about 3 months and had all kinds of experiences with car sales… MoreJust wanted to give this dealership a shout out for its incredible customer service. I was an out of town buyer who has been shopping for about 3 months and had all kinds of experiences with car salesman and larger dealerships online platforms (major headaches). DK Ford’s online presence is easy to navigate, the response time is prompt and helpful. A special nod goes to James the finance manager who I dealt with from the time I first inquired about my escape online to the after delivery follow up. He was extremely helpful, knowledgeable about the products without being pushy (a tiresome trait in the industry in my opinion), and so accommodating to my situation. I purchased my brand new escape from them without even seeing it in personnel, and It was by far the best experience buying a car, and I would recommend them to anyone. Thank you. Less
DK Ford has been working for me for over 20 years. I always feel they are a business I can trust and the staff are wonderful.
July 13, 2023 Review Update: Coliseum Cars and Trucks owner (Mick) tried blaming Ford mechanics but now we have solid proof we were misrepresented. We were deceived by that dealership who sold us the… MoreJuly 13, 2023 Review Update: Coliseum Cars and Trucks owner (Mick) tried blaming Ford mechanics but now we have solid proof we were misrepresented. We were deceived by that dealership who sold us the car. It's getting really stressful as we have been dealing with this since the car was delivered to us and it's back and forth to the shop since June 29. I understand it's not Ford's fault but Mick was angry about it and telling us that Ford will say anything to us because we didn't purchase the car from them. We just purchased the car and engine light came on same day after it was delivered only to find out now it's needs a complete engine replacement. It's to the point this needs to go to litigation and we thank Ford for working with us and our vehicle finding the root cause of this issue ---------------------------------------------------------------- This was posted on July 12, 2023 I don't know how good your mechanics are but I trusted your dealership would be able to fix the cause of engine light misfire on my 2018 Ford Edge SEL. We've been back and forth to your shop and already spent over $1,000plus. Engine light came back again today!! We just picked this up yesterday!!! You guys keep recommending repairs that doesn't resolve the problem!! It's getting really stressful that your mechanics are not able to figure out what's going on and keep charging me when the issue has not been resolved!! Raquel Less
I was misled into buying a pickup that was too light for the work I needed it for. When I brought it in to resell it or trade it in they didn't even have the courtesy to call me back or reply to m… MoreI was misled into buying a pickup that was too light for the work I needed it for. When I brought it in to resell it or trade it in they didn't even have the courtesy to call me back or reply to my questions. I sure would not recommend dealing with DK Ford or any Ford for that matter. Less
We have been taking our 2 cars into DK Ford since moving to Leduc 18 months ago. They are ALWAYS helpful and pleasant. Today I took my car in to have a new bulb put in my taillight for a cost of $5.35… MoreWe have been taking our 2 cars into DK Ford since moving to Leduc 18 months ago. They are ALWAYS helpful and pleasant. Today I took my car in to have a new bulb put in my taillight for a cost of $5.35. My hubby asked me how I was treated. My response, “They didn’t treat me like a Princess BUT they did treat me like a Queen.” Thank you Darren in the Service Department, you are the BEST!!! Less
